FAQ's

After placing your order, please allow 3-5 working days for us to prepare and dispatch your items. We take the utmost care to ensure every product reaches you in perfect condition. Once dispatched, all our orders are sent through our trusted Next Day Delivery Service partners: DPD and Royal Mail. For more information regarding shipping, please see our shipping and returns section. ​

Upon dispatch, you will receive an email with your tracking number. This allows you to monitor the progress of your order. This email will be sent to the email address you provided during the purchase. Please note, sometimes emails can go directly into your junk/spam folder. Please do check this prior to contacting us. If you do not receive an email with your tracking, please do feel free to contact us via info@woodwillow.co.uk

We offer free shipping on orders over £50. To qualify for this, simply add £50+ into your basket and our free shipping will be automatically added.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. ​ If you wish to return your product, please inform us via email at info@woodwillow.co.uk For more information on returns, and damaged items, please visit our Shipping & Returns section.

If you have a discount code, please enter it at checkout stage. You can only use one discount code at a time. We always have a discount code available for your first purchase and will advertise other discount codes on our website and social media platforms.

Sometimes our order confirmations can go into your junk or spam folder, please check these before contacting us. If your order confirmation has not come through but we have taken payment, it could be due to a spelling error when checking out. Please contact us via info@woodwillow.co.uk if you are unsure and we can resend the email and also confirm we have your order and it is being processed.